The answers healthcare providersusually ask for, all in one place.
What does The Brand Story actually do?
We help healthcare organizations communicate clearly and consistently.
Our work focuses on branding, strategic campaigns, and ongoing creative support , all built to protect trust and reputation.
Who do you work with?
We work with hospitals, clinics, health startups, and healthcare organizations of all sizes - locally and internationally.
If clarity, credibility, and consistency matter to you, you’re in the right place.
Do you offer one-off projects?
No. We work on monthly retainers only.
Healthcare communication works best when it’s consistent, strategic, and ongoing — not rushed or reactive.
How do we get started?
Every engagement begins with a brand and communication audit.
We review your current messaging, visuals, and touchpoints to identify gaps, risks, and opportunities before any design work begins.
How long does a typical engagement last?
Most clients stay with us long-term because clarity isn’t a one-time task, it’s a system that needs to be maintained.
Do you handle strategy or just design?
Both.
We don’t design blindly. Strategy informs everything — from how messages are structured to how visuals are applied across platforms.
Do you run ads?
No.
We focus on communication clarity, reputation, and education — not performance advertising.
Our work supports awareness, understanding, and trust, especially within healthcare guidelines.
Are you familiar with healthcare communication restrictions?
Yes.
We design within the rules provided by your organization and ensure messaging remains professional, ethical, and patient-appropriate.
How does pricing work?
We don’t publish fixed prices.
Every engagement is custom-quoted based on scope, complexity, and level of support required.
Will you work with our internal team?
Absolutely.
We collaborate closely with in-house teams, communications officers, and leadership to ensure alignment and smooth execution.
What makes The Brand Story different?
We don’t chase trends.
We build communication systems that make sense to patients, staff, leadership, and communities.
Do you guarantee your work?
Yes.
If your message is still unclear after working with us, we’ll rework it until clarity is achieved — at no extra cost.
How do we start working together?
Simple.
Reach out, share your needs, and we’ll guide you through the next steps after reviewing your audit.
Prefer Talking It Through?Book a discovery call and say everything out loud.
